Welcome to NEXA Cards, the only crypto payments solution your business will ever need.
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FAQ
General Questions
What is NEXA CARDS?
NEXA CARDS provide reloadable (MasterCard and Visa) stored-value cards that can be funded with either traditional currency (cash) cryptocurrency, giving you flexibility and control over your finances. transfers, wires.
Where can I use my NEXA?
NEXA CARDS are accepted at over 33 million merchant locations globally.
How do I activate my card?
Once you receive your card, follow the instructions provided in your welcome package to activate it online or through our app. For further assistance, you can also contact our support team.
Funding and Loading
How can I load my card?
You can load your NEXA using traditional currency in addition to wires, transfers or cryptocurrency. Simply log into your account, select your preferred funding option, and follow the prompts.
Is there a limit to how much I can load onto my card?
Depending on the type of account you choose. Please refer to your account details or contact support for specific information.
What types of cryptocurrency are supported?
NEXA currently supports [65 different cryptocurrencies]. We're constantly working to expand our offerings, so check back for updates.
Security and Privacy
How secure is my NEXA?
Your security is our top priority. NEXA uses advanced encryption, secure payment processing, and fraud protection to ensure the safety of your funds and personal information.
What should I do if my card is lost or stolen?
If your card is lost or stolen, please contact our support team immediately. We can block the card to prevent unauthorized transactions and assist you in obtaining a replacement.
Is my personal information safe with NEXA?
Yes, we prioritize your privacy. Our systems comply with all relevant data protection regulations, and we never share your personal information with any organizations.
Fees and Transactions
Are there fees associated with using my NEXA?
Yes, there may be fees for certain transactions, such as ATM withdrawals, international transactions, and card replacement, etc. Please refer to our fee schedule [link to fee page if available] for full details.
Can I use my NEXA for international purchases?
Absolutely. NEXA are globally accepted at over 33 million merchant locations worldwide. making them ideal for international purchases and travel.
How do I check my card balance?
You can check your balance at any time by logging into your NEXA dashboard or via our mobile app.
Affiliates and Partnerships
How are commissions paid to Affiliates/ISOs?
Commissions are paid on a monthly basis. Our partnerships team will provide more details upon approval.
Still Have Questions?
If you have additional questions or need further assistance, don't hesitate to reach out! Our team is here to help you get the most out of your NEXA experience.